Week 3 | Computer Character & Human Emotion

This entry discusses about what i have learnt in class - Week 3
My understanding begins with :


A computer doesn't have a brain, but human does.
A computer doesn't have an emotion, but human does.


Character in computer was created to make people feel better when using computer because there'll be so much scenarios throughout the uses of computer in a daily basis which needed a character to calm and cheers the people up.


One of the problem is when people face an error when using the computer or in a sudden the computer crash or else,
Usually, there'll be an error messages. Human got emotion, and some of them are really emotional and computer has to be very smart to calm them down.


These are the Shneiderman's 5 guidelines for error messages:-
i) avoid using terms like FATAL, INVALID, BAD
ii) audio warnings
iii) avoid UPPERCASE and long code numbers
iv) message should be precise rather than vague
v) provide context - sensitive help


But the question is : is the use of novel forms of interactive technologies that monitor, nag, or send personalised messages intermittently to a person more effective at changing a person's behaviour than non-interactive methods?
For me, the use of interactive technologies are the best when deal with problems that will be faced by people but it has to be simple and not annoy the people because after they get annoyed by the error and all, they definitely wouldn't want to get it twice!


Thus, there are the presence of virtual characters.
It provides a persona that is welcoming, has personality + makes user feel involved with them. They have many style of interaction and facial expression which make us believe like they understand our emotion and condition. More, they are very helpful.



In a nutshell,

• interactive systems make people respond emotionally
• well designed interfaces = good feelings
• expressive interfaces can provide reassuring feedback

Muhammad Syafiq Bin Ridzuan

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